Shipping Policy

Is a subscription cheaper?

Yes, you can pick your favourite treat or mix and match. Set how often you would like to receive them and pause or cancel at any time – saving 10% in the process.

How Do I Pause or Cancel my Subscription?

Please log in to your account. Then access the settings on your account page and select ‘manage my subscription’. From there you can choose to adjust your delivery dates or cancel altogether.

Can I return my bag of Grub Club?

Sadly we don’t accept returns, but if for any reason your dog doesn’t enjoy Grub Club, please donate it to a local shelter or gift it to a dog-owning friend.

What is your shipping policy?

Shipping is free for any order above £39. Shipping rates are £3.99 for 2-3 day tracked delivery, Monday to Saturday until 9pm. There may be surcharges if consignments are out of gauge, require re-delivery, or are in hard to reach areas (e.g. Scottish Highlands, off-shore UK, etc.)

How does shipping work with subscriptions?

Subscription purchases will follow our standard shipping policy and should be delivered within 3-4 days of the subscription payment.