Refund Policy

BRAND MONEY BACK GUARANTEE

We've been told by 90% of the dogs that have tried our products that they're positively delicious. That's why we're pretty chuffed to offer all of our customers a money-back guarantee. Yes, you read that right. If you or your dog aren't 100% satisfied with your new Grub Club treats or food, we'll provide you with a refund. You can keep the food and/or and pass it along to a friend or donate it to a local animal shelter. 

Please note: your money back claim needs to be made within 14 days of purchase and is limited to the price paid on one 1.5kg, 3kg, or 6kg bag of Dry Food, a 12 pack of Wet Food, or a 60 dose tub of our Supplements. Only one money-back claim can be made per customer and/or shipping address. Please email us with your order number at hello@mygrubclub.com to place a money back claim.

Intro Bundle & Poop Perfector Bundle money back claims are limited to the Dry Food or Wet Food product price at the respective introductory offer.

RETURNS

We do not sell returned goods in order to maintain our high safety and quality standards. As such, we do not accept returns of our products.

SUBSCRIPTION ORDERS & CANCELLATION

Our Money Back Guarantee does not apply to unwanted subscription orders that are not cancelled before the orders are processed. Before every subscription order is processed, reminder emails are sent 4 days before the order date to allow sufficient time for any changes to be made. To ensure timely dispatch of a high volume of subscription orders, our warehouse team begin work on these orders ahead of time. After a subscription order is processed, we are unable to cancel the order or issue a refund.