Skin & coat treats
1 Pack (100g)
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1 Pack (100g)
1 Pack (100g)
1 Pack (100g)
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Privacy policies can be a lot. We’ve done our best to make this as easy as possible to digest, much like our products. Some of the things below will also be addressed in our FAQs but if you have any further questions or need any clarity at all, please give us a shout at firstname.lastname@example.org.
For the purposes of ease Grub Club Pets Ltd will otherwise be referred to as "Grub Club", "The Company", "Ourselves", "We", "Our" and "Us" on this page.
Grub Club follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable though. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information. It helps us to keep improving the site for you.
We only collect information you knowingly provide to us. This includes:
Contact information, such as your email when you sign up for our newsletter.
Marketing information, such as information on your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
Personal details such as your name, address, and contact details for the purposes of order processing. These will only be shared with our third party couriers.
Transactional details, such as bank account/payment card details, purchasing history and previous payments.
The names of your pets so that we can make sure they get a personalised experience.
If at any stage you would like for us to delete the data we hold about you we would be happy to do so (provided there are no outstanding deliveries or debts). Please email email@example.com to discuss.
Non-personal data, such as the log files above, will be used for the purposes of improving our website performance.
Personal data will only be used where we have a basis that is lawful, and hopefully beneficial to you. We do not want your data if you do not want us to have it.
In completing your order and delivery.
Where it is necessary for the purposes of our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those legitimate interests.
In compliance to any legal obligation or regulatory requirement.
We may also use your consent as a lawful basis for providing you with marketing communications in certain circumstances. These are outlined below.
We have lawful grounds for processing your data relating to the following fields:
We may use your personal information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, promotions, or offers may be relevant for you for the purposes of marketing.
You will receive marketing materials from us if you have:
In these circumstances, we will provide you with marketing materials on the lawful basis that it is necessary for the purposes of our legitimate interests in developing and promoting our products and services and growing our business.
If you have provided us with your details and none of the above circumstances apply, you will only receive marketing materials, email newsletters or email promotions from us in circumstances where you have provided an opt-in consent which confirms that you want to receive such marketing from us. In these circumstances, you have the right to withdraw your consent at any time. You can do this by following the opt-out links in any marketing communication or emailing us directly (firstname.lastname@example.org).
Nobody wants to be bombarded with ads or feel like they're being followed by brands online. If this is happening to you please let us know immediately (email@example.com) and we will work to resolve it.
We will retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may need to share your information with various third parties who provide services or act on our behalf in connection with the operation of our business. These include:
We require all third party service providers to respect the security of your personal information, and to treat it in accordance with the law. We do not permit our third party service providers to use your information for their own purposes, and only permit them to process your information for specified purposes and in accordance with our instructions.
Please note that there may be instances where it may be necessary for us to transfer your information outside the European Economic Area, e.g. if we use third party service providers from another country. In these circumstances we shall put in place suitable safeguards to ensure that your information is held securely. If you require further information about the safeguards put in place you can request it from us by contacting us at firstname.lastname@example.org.
Under the GDPR, you have a number of legal rights in relation to the personal information which we hold about you. We respect your legal rights in relation to your information and aim to uphold your rights in everything we do. Your legal rights under the GDPR include the following:
Like any other website, Grub Club uses 'cookies'. These cookies are used to store information including your preferences, and the pages on the website that you accessed or visited. The information is used to optimise your experience by customising our web page content based on your browser type and/or other information.
You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the Internet browsers' respective websites.
Hopefully we've made it clear that we only want your data if you want us to have your data. We have no interest in collecting data for the sake of it and will happily delete any personal information we store about you if you want us to.